Delivery Information

Delivery Information
We offer worldwide delivery via DHL. Delivery costs are calculated prior to checkout. Delivery times are as follows ( Under normal circumstances )

UK – Next working day

USA – 1 to 3 working days.

EUROPE – 1 to 4 working days.

REST OF WORLD – upto 6 working days.

 

NOTE: Please allow 3-5 extra days for delivery due to COVID-19. We aim to meet our regular criteria but with safety measures in place in the office we are slowed down. Thank you for your patience and support during these times.

Customs and Import Fees
As all orders are currently shipped from the United Kingdom, you may be subject to additional import fees upon delivery.

USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

 

Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to Suplex, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

 

How Do I Track My Order?
You will receive a tracking number via email from our courier DHL. You will also receive a text message from DHL confirming that your package is on its way to you. You can track your package through the DHL website.