Delivery Information (Updated 30/06/21)
We offer worldwide delivery via DHL and Royal Mail. Delivery costs are calculated prior to checkout. Delivery times are as follows (Under normal circumstances)

DHL Delivery Times
UK – Next working day

USA – 1 to 3 working days.

EUROPE – 1 to 5 working days.

REST OF WORLD – upto 7 working days.

 

Royal Mail Delivery Times
UK – 1-2 working days

USA – 5 to 7 working days.

EUROPE – 1 to 5 working days.

REST OF WORLD – upto 9 working days.

 

NOTE: Previously we were at 3-6 extra days for delivery due to COVID-19, now we are back fully operational as of 30th June. We aim to meet our regular criteria but with safety measures in place in the office we are slowed down during the second UK Lockdown. Thank you for your patience and support during these times. 

Customs and Import Fees
As all orders are currently shipped from the United Kingdom, you may be subject to additional import fees upon delivery.

USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department for more information.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.

EU – All orders are subject to VAT charges from their respective country at their countries current rate of VAT. The payment will be collected from the recipient of the order. This rule became active by the EU on 1st July 2021. 
 

Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to Suplex, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

 

How Do I Track My Order?

DHL
You will receive a tracking number via email from our courier DHL. You will also receive a text message from DHL confirming that your package is on its way to you. You can track your package through the DHL website. 

Royal Mail
You will receive a tracking number via email from SPLX when your item has been shipped. You'll be able to track your package through the link provided in the email.